Thank you for shopping at www.timbermatchgo.com (the “Website”). This Return & Refund Policy outlines the conditions, limitations, and regulations governing the cancellation and refunding of transactions processed on our platform.
This Website and all associated digital game distributions are owned and operated by GAME BASE PTY LTD, an Australian registered entity, and are structured, restricted, and operated exclusively for verified users residing within the European region.
1. Standard Digital Content Exemption (European Consumer Law)
In strict accordance with Article 16(m) of the European Union Consumer Rights Directive (Directive 2011/83/EU) governing cross-border digital e-commerce transactions, the statutory 14-day right of withdrawal (cooling-off period) does not apply to the supply of digital content that is not delivered on a tangible medium.
CRITICAL LEGAL NOTICE FOR ALL VERIFIED EUROPEAN BUYERS: By purchasing our pre-made digital PC puzzle game packages within our European service scope and initiating the automated transmission sequence (obtaining the secure digital download link), you grant your explicit prior consent for the immediate performance of the contract. You formally acknowledge and agree that once the digital delivery process has commenced, you immediately and irrevocably lose and waive your 14-day right of withdrawal (the right to claim a no-reason refund or standard cancellation).
Due to the intangible and instantly delivered characteristics of virtual PC software, all successful electronic provisions are permanent, non-returnable, and strictly final once the secure delivery link is rendered or dispatched within our permitted European service territory.
2. Nature of Transactions (One-Time Purchase Only)
We explicitly state within our platform operational standards that GAME BASE PTY LTD operates entirely on a one-time, standalone transaction model.
- We do not implement recurring billing, automated subscription accounts, or ongoing monthly service contracts.
- We do not offer or accept payments for customized software design, bespoke programming modifications, or individual development services.
As such, there are no subscription cancellations or ongoing billing agreements to terminate. Every successful payment constitutes a fully completed, independent transaction for a specific, finalized digital entertainment software bundle.
3. Immediate Electronic Delivery Model for Europe
Our trade portfolio consists entirely of virtual software applications engineered exclusively for our European user base. Consequently, all distribution is executed via instant electronic means following automated geographical region validation. We do not process physical return shipments, and we do not utilize physical tracking numbers. Delivery execution and contract fulfillment are fully validated via secure digital server download timestamps and transmission confirmations connected directly to the user’s authenticated European email address.
4. Technical Fulfillment Guarantee & Issue Resolution
While all successful electronic provisions are permanent and non-refundable under European digital regulations, we remain dedicated to user satisfaction and platform delivery integrity for our regional customer base:
- Delivery Assistance: If an automated download link fails to execute or expires prematurely due to network transmission lag or local browser synchronization errors, our technical support desk will manually verify your local purchase records and securely re-verify your unique digital download access.
- Reporting Deadlines: Users experiencing technical delivery anomalies must report their issue to our support channel at creative@timbermatchgo.com. We operate an asynchronous digital ticketing desk dedicated to our European clients and guarantee a comprehensive review and structural delivery remedy within 24 hours from the receipt of your communication.
5. Corporate Identity & Administrative Support
For any questions regarding our digital fulfillment standards or to request technical link assistance, please reach out directly to our administrative center:
- Legal Corporate Entity: GAME BASE PTY LTD
- Company Registration Number: 696 717 101
- Australian Business Number (ABN): 62 696 717 101
- Registered Address: 50 Evans St, Inverell NSW 2360, Australia
- Official Support Email: creative@timbermatchgo.com
- Corporate Telephone: +61 2 6720 0700
