Welcome to the TimberMatchGo Help Center. Here you will find immediate answers to our most frequently asked questions regarding our creative PC puzzle games, digital delivery protocols, licensing, and transaction policies.
If you do not find the answer to your query below, please reach out to our support team at creative@timbermatchgo.com. We operate an asynchronous ticketing desk and guarantee a response within 24 hours.
1. General & Account Information
Q1: What exactly am I purchasing on TimberMatchGo? A: You are purchasing premium, pre-made digital download packages containing creative PC wooden block-matching puzzle games. Our storefront and products are exclusively available to verified residents within the European region. All products are delivered as downloadable entertainment software suites. We operate entirely on a one-time transaction model and do not offer custom game design, bespoke programming, or ongoing IT subscription services.
Q2: Who operates this platform and where are you located? A: This platform (www.timbermatchgo.com) and the brand TimberMatchGo are fully owned and operated by GAME BASE PTY LTD, a registered Australian corporation. Our registered office is located at 50 Evans St, Inverell NSW 2360, Australia (Company Registration: 696 717 101 / ABN: 62 696 717 101).
Q3: Are there any age or geographical restrictions for purchasing? A: Yes. In strict compliance with European consumer regulations and our operational risk prevention standards, our storefront, checkout systems, and game packages are structured and operated exclusively for customers residing within the European region. Furthermore, buyers must be at least 18 years of age to execute a transaction, ensuring all financial agreements are legally authorized.
2. Digital Delivery & Licensing
Q4: How are the game packages delivered? A: Since our products are entirely digital and engineered exclusively for our European user base, they are fulfilled via instant electronic delivery following automated geographical region validation. Upon successful payment confirmation via our secure processor, Stripe, a digital download link will be instantly generated on your screen and delivered directly to your registered email address for immediate access.
Q5: Do I own the copyright of the games inside the package? A: No. Your purchase grants you a strict, non-exclusive, non-transferable, and limited License to Use the digital puzzle games for personal, non-commercial entertainment purposes on a compatible personal computer within the European region. GAME BASE PTY LTD retains full ownership and copyrights of all game applications, musical tracks, and visual assets. Extracting, modifying, or copying these materials for secondary resale or any commercial purposes is strictly prohibited.
Q6: Are the game visuals and graphics legally cleared? A: Absolutely. Every image, background graphic, and visual element across our homepage and product pages is either entirely original or sourced from verified, copyright-free material repositories. We maintain a zero-infringement standard to protect our users and brand integrity.
3. Payments, Refunds, & Cancellations
Q7: What payment methods do you accept, and is it secure? A: All payments on our website are securely managed and processed by Stripe, a premier global payment gateway. We accept major credit and debit cards from our authorized European service regions. To maximize your financial safety, GAME BASE PTY LTD never views, processes, or stores your raw payment card details on our servers.
Q8: Can I request a refund under the European 14-day cooling-off period? A: No. In accordance with Article 16(m) of the European Union Consumer Rights Directive, the standard 14-day right of withdrawal does not apply to digital content delivered outside of a tangible medium once the performance has begun.
By purchasing our Digital Products from within our European service scope and initiating the download link, you provide your explicit consent for immediate performance and formally acknowledge that you waive your 14-day right to a refund. Because our game packages are instantly downloaded and delivered, all sales are final.
4. Technical Support & Contact
Q9: What should I do if my download link fails or expires? A: Do not worry. If you encounter a network interruption or your download link breaks, please contact us immediately at creative@timbermatchgo.com with your order number. Our technical support desk will verify your European transaction logs and manually reissue a fresh access link within 24 hours.
Q10: How can I contact your customer support team? A: To keep our operations efficient and precise across time zones, we offer asynchronous digital support dedicated to our European clients. You can reach us via:
- Customer Support Email: creative@timbermatchgo.com
- Corporate Telephone: +61 2 6720 0700
- Mailing Address: GAME BASE PTY LTD, 50 Evans St, Inverell NSW 2360, Australia
