At TimberMatchGo, we are dedicated to serving customers exclusively within the European region, providing high-quality digital puzzle game packages and exceptional support tailored to European consumer standards. Whether you have a question about our pre-made digital downloads, need assistance with your payment, or have an order inquiry, our specialist team is here to help.
To ensure all European customer requests are handled efficiently across time zones, we route our support through a dedicated email ticketing system. Please feel free to reach out to us using the contact details below, and a member of our team will review your inquiry and respond within 24 hours.
Primary Contact Information
Customer Support Email: creative@timbermatchgo.com (Recommended for fastest response)
Corporate Telephone: +61 2 6720 0700
Corporate & Legal Entity Details In full compliance with international e-commerce standards and European consumer transparency regulations, our digital storefront is operated by the following registered entity:
Brand Name: TimberMatchGo
Legal Company Name: GAME BASE PTY LTD
Company Registration Number: 696 717 101
Australian Business Number (ABN): 62 696 717 101
Registered Business Address: 50 Evans St, Inverell NSW 2360, Australia
Customer Support Hours To bridge the time difference between our corporate operations and our European user base, we manage all customer inquiries via our structured asynchronous ticketing system:
Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (AEST)
Response Guarantee: Please include your purchase or order details in your message. Our team guarantees a comprehensive, professional response to all legitimate inquiries within 24 hours during regular operational periods.
